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How to fix macOS 10.15 Catalina problems

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I am having to resort to not using the apple cable at all, and using a regular BlueTooth connection to listen to my books. This broken behavior is very consistently happening for me. Please let me know how I can work around this issue. I just bought my car (2017 Honda Accord), and was hoping for a better, not worse experience. If you’re looking for instructions that work with older Amazon Fire tablets, our guide to using SD cards with the Fire HD 8 (2017) running Fire OS 5.4 may be helpful. How to play music on Repeat in the Music app. 1) Select the song, album, or playlist that you want to play on repeat, and start playing it. 2) Go to the main music player view and slightly swipe up to reveal more options, including of course the option to Repeat.

Hello, thrill seekers. Looks like you’ve installed macOS Catalina knowing it’s not perfect and despite all warnings ended up here. You are not alone. We’ve rummaged through the internet and collected all macOS Catalina issues known to date. And boy, there’s a lot of wrongs to fix.

1. Can’t install macOS Catalina

You’ve unpacked the installer and now macOS Catalina install stuck on the initial reboot. All you can see is a black screen and even a hard reboot doesn’t help it. Though it’s perfectly normal for an installation to take some time (sometimes up to 10 hours), you can try a few workarounds.

• Install Catalina in the Safe Mode

1. Press and hold down the Power key to shut down your computer.
   
2. Now, hold down Shift while it’s booting up.
   You will see the Apple logo on a grayish background with a progress bar. After you entered the Safe mode, run the Catalina installer again. Hopefully, it reaches completion this time.

Tip: Press Command + L in the middle of the macOS installation. You will see if it’s still active and the remaining time before completion.

• Do a PRAM and SMC Reset

It’s one of those last-ditch solutions that restore deep system settings including kernel information. It isn’t something you should be doing regularly but in our case, it’s worth trying.

How to reset PRAM
1.Shut down your computer
2. Press the Power key
3. Immediately press Command + Option + P + R keys
4. Hold down the keys until your Mac reboots
5. Let go of the keys

To reset SMC

1. Turn off your Mac
2. Hold down Control + Shift + Option and press power
3. Hold the buttons for 10-15 sec
4. Release the keys and restart your Mac
After you’re done, repeat macOS Catalina installation from scratch.

• Free up space on your drive

macOS Catalina takes up about 30 GB on your drive. That’s unprecedented in macOS history. When you see the 'macOS Catalina cannot be installed on Macintosh HD' message, this sometimes means that there is not enough disk space for the new macOS. Therefore, you need to free up some space on your Mac.
How to free up space? Move your largest files onto an external drive — will take you about 20 minutes. Or if it looks like too much fuss, free up your storage with CleanMyMac X. It’s a tool that is actually notarized by Apple (shouldn’t be confused with MacKeeper).

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You’ll easily remove 7-10 GBs of system garbage. Then you can install macOS Catalina on a drive that’s clean and refreshed.

Here I’ve found a link to a free version of this app — enjoy.

Catalina installation stuck on “Setting up your Mac” screen

So your installation has started but seems to be stuck on the initial screen. What can you do? If your patience has finally run out, it’s time for a mission abort.

1. Press the power button and wait till your Mac reboots.
2. Start the installation all over again — this time it should go fine.

“macOS Catalina could not be verified”

This error usually appears when the download has finished. Apparently, it has something to do with cached content associated with your user account.

1. Open System Preferences > Sharing > Content caching
2. Switch to “All content`’ in the dropdown menu

The first attempt to download Catalina would often return the same error. But don’t give up just yet! Try downloading Catalina once again — this time it will download it from the cached copy on your Mac which will take about 10-15 seconds. Now it should be ok.

If it doesn’t help you can also:

• Simply restart your Mac
• Download Catalina under different “user” on your Mac
  
• Try to delete system cache with CleanMyMac

2. macOS Catalina freezing upon reboot

The situation looks like this: macOS Catalina has completed the install, and after you restart your Mac it is stuck on login screen. You see the progress bar but it isn’t going anywhere. What to do?
As one user pointed out, the problem may be caused by 3d party kernel extensions or kexts. They act as drivers — if you like a Windows analogy — and give access to your Mac’s hardware.

• Solution: Move Library Extensions

As a band-aid solution, you can relocate your /Library/Extensions kexts to a backup folder. As confirmed by many users, this fixes macOS Catalina stuck on reboot problem.
To perform this, you will need Terminal app:
Click Launchpad > Terminal
Now paste in the following command:

mkdir ~/Extensions-Backup && sudo mv /Library/Extensions/* ~/Extensions-Backup/

This command relocates your Library Extensions to the username/Extensions Backup folder. Later you can put the Extensions back where they belong at: /Library/Extensions.

One more solution to macOS Catalina freezing

Generally, Macs freeze when some process is hogging the memory. Some background plugin could be eating up all the available RAM. Here is the method I use to identify my background memory-hoggers.
To get a clear idea what it is, I use CleanMyMac X’s Speed utility.
You need to install CleanMyMac X — it’s available as a free version too.
Open the app, click “Optimization.”

This will give you an idea what Launch Agents are working in the background so you can isolate and disable them.

PS. Heavy consumers — this tab reveals processes that are critically memory-demanding.

3. macOS Catalina apps not working

This is one of the macOS Catalina problems that trails back to macOS Mojave. As you’ve probably heard, app architecture knows 2 types: 32-bit and 64-bit. The 32-bit apps will not be supported on macOS Catalina, period. Sadly, they are not just some lo-fi indie apps, we are talking Photoshop!

Did you know:Apple states that 64-bit apps use memory more effectively and so will work faster on your Mac.

• Check your 32-bit apps

There’s a quick way to count your potentially problematic applications.

1. Click the Apple logo > About this Mac > System report
2. Now find Applications in the sidebar.

To have a deeper look into your apps, where they come from, and how much space they are taking, run the Uninstaller tool in CleanMyMac X. Download this program here — it’s free to download.
Launch the app and click the Uninstaller tab

Here you can see your 32-bit apps and sort apps by “Last used.”

For example, I found a 32-bit video editor, which I didn’t realize was there, stealing away 600 MB of my space.

• Reset an app that misbehaves

If a particular app stopped working on macOS Catalina, you can reset it with CleanMyMac. This operation doesn’t delete any user data and only restores it to the default state. In 9 out of 10 cases this helps solve syncing issues and sudden app freeze-ups.

Choose an app from the list in the Uninstaller (see screenshot above)
Now click on the drop-down menu under “Uninstall” button
Click on the Reset button that appears

• Update your applications

In anticipation of various macOS Catalina issues, some developers have already optimized their programs for the new OS. Go to the developer’s site and download the latest available version.
Yes, I’ve already told you about CleanMyMac, but it appears to have just the right tool to handle macOS updates. It automatically updates every single app on your Mac. Though it may take some time, it’s a smart way to debug your macOS Catalina apps.
Once you get CleanMyMac X, click the Updater tab in the sidebar.
Click Select All above the app list.
Now, click Update.

4. macOS Catalina is running slow

Quite expectedly, some of the most reported issues on macOS Catalina are speed-related. Some background processes are hogging the CPU, most notably, the fileproviderd process. Thing is, macOS 10.15 Catalina heavily exchanges data with web-related processes, like cloud storages. There are countless rough edges to this process.

• Disable the fileproviderd process
  Go to Launchpad > Activity monitor

Here you’ll need to figure out what process is eating up the most resources. Watch out for the processes named mds and fileproviderd. If they take up 80-100% of CPU, try closing them using the [X] button above.

• Disable browser extensions

Browser extensions may be the culprit of many macOS Catalina issues. Leave the bare minimum of browser extensions and see how your Mac reacts.

5. Problem with Apple ID settings

This happens when Catalina is prompting you to update your Apple ID details. You’ve entered your password but the pop-up keeps coming back after some time.

• Solution: Enable Keychain in iCloud settings

Go to System Preferences > Internet Accounts > iCloud
Log in into your account and check the list of services that use iCloud.

Tick Keychain and enter your credentials.

6. Sidecar problems on macOS Catalina

Sidecar is a feature that doubles your workspace as you can use an iPad as a second monitor. The common issue here is inability to connect your iPad to the computer. First off, make sure you have iPadOS installed on your iPad. Then, find your Mac in the list of Sidecar-supported models:

• Late 2015 27″ iMac
• 2017 iMac Pro
• Mid 2016 MacBook Pro
• Late 2018 Mac mini
• Late 2018 MacBook Air
• Early 2016 MacBook
• 2019 Mac Pro

If your Mac is pre-2015, there’s still a workaround to enable Sidecar.

Open Terminal and paste in the following command:

defaults write com.apple.sidecar.display allowAllDevices -bool YES

Did it make the trick? Unfortunately, this combination is not guaranteed to work.

7. iCloud issues on macOS Catalina

Cannot download folders from iCloud

iCloud integration is one of those weak spots that produce tons of bugs. Fixes for such macOS Catalina problems are already on the way.

• Download each file individually

If you cannot download folders from iCloud, download each file individually. Unfortunately, this is the only available workaround at this point.

Did you know: Some part of your iCloud data is stored on both Google and Amazon data centers.

Cannot accept iCloud terms and conditions on Catalina

As of October 2019, this problem has too been widely reported. No matter how many times you’ve accepted the conditions, the legal disclaimer keeps coming up. It appears, that the problem occurs because you have more than just one device connected to iCloud.

• Go to System Preferences > Internet Accounts.
• Now, click the iCloud icon
  

You should see the Terms & Conditions pop-ups that is now in a pending state. Press Accept.

Repeat the procedure for all iCloud accounts and your devices you’ll see in the list.

8. Music Library freezing

The iTunes had been the centerpiece of music on macOS. With its removal things quickly went sideways. Since the arrival of the iTunes successor, Music app, many folks noticed their album artworks missing, Music Library freezing etc.
The typical case is your Mac says its “updating the Music Library”, spinning endlessly, without any progress. The issue is likely caused by obsolete Mojave caches and the remains your previous iTunes ecosystem.

• Empty your Music folder

And all music-related Library caches.

1. Back up your music and move it out of Music folder
2. Open ~/Library and delete any items titled “Music” or “iTunes”
3. Repeat for ~/Library/Caches
4. Restart your Mac and see if it worked

Don’t forget to put your music albums back where they had been before.

9. Wi-Fi issues on macOS Catalina

Wi-Fi not working after macOS Catalina update is pretty common. While your macOS is brand new, your Wi-Fi is still relying on some old protocols.

First, try to turn the Wi-Fi off and on again. If that doesn’t help you go to System Preferences > Network

Click on the dropdown menu that shows your Network.
Now, try choosing a different network — just to reset and shaken up the old settings

1. Connect to your default network
2. Check to “Automatically join this network”

Alternative fix with CleanMyMac X

To fix Wi-Fi problems on Catalina, we’ll use some of the tools from the free version of CleanMyMac X.

1. Download the app and open the Privacy tab
2. Find the Wi-Fi Networks option

Check all the networks in the list and click Remove.

This will make your Mac forget your old Wi-Fi stations and you’ll be able to reconnect again.

10. Bluetooth not available on macOS Catalina

If your Bluetooth is not working on macOS Catalina, there’s one easy trick you can do. You should try deleting your Bluetooth.plist files. Don’t worry, it will auto-create a new copy of itself.

1. Click Finder > Go > Go to Folder…
2. Type in: Library/Preferences

Now, look for a file com.apple.Bluetooth.plist

3. Delete it and restart your Mac.

11. Safari Extensions stopped working

There is a certain kind of Safari extensions, namely, .safariextz files that have been excluded from support in macOS Catalina. They no longer can be installed on Extensions page and are now considered “Legacy.”
RES, Ublock, and Bitwarden are some of the notable extensions that Safari users will miss on Catalina. What’s happening is Apple gradually moving away from the accepted web extensions format (WebExtensions) to the iOS-compatible extensions.

• Accept this fact (or wait patiently)

If you are missing your favorite ad blockers or other extensions, the easiest is to switch to a different browser. There is also a possibility that the developers will overhaul their extensions to support Safari 13 but we all will have to wait until that happens.

12. Storage filling up for no reason

So you’ve upgraded to macOS Catalina only to discover that a big chunk of free space is missing. Some identified folder is eating up your storage but how can you find it? The issue could be related to Time Machine backups and clones of APFS snapshots stored in different locations.

• Slim down your Time Machine snapshots

You can perform this operation safely in CleanMyMac X.
Download the app (a link to free edition) and launch it.
In CleanMyMac X:
Click the Maintenance tab
Choose “Time Machine snapshots thinning

As a manual solution, paste in the following commands in Terminal:

tmutil listlocalsnapshots / tmutil listlocalsnapshots /System/Volumes/Data

This lists the local snapshots created by your Time Machine. If you’re ready to delete those, type in this:

deletelocalsnapshots <snapshot_date> </snapshot_date>

On January 1, 2018, the Groove Music Pass streaming service was discontinued. If your Pass subscription went beyond December 31, 2017, we will give you (or already gave you) a prorated refund or a Microsoft gift card (see timing details below). We’ll continue to update the Windows 10 Groove Music app for PC, Xbox, and Windows Phone so you can play and manage the music you’ve purchased and downloaded to these devices, but the app will no longer stream or play Groove Music Pass content.

What happened to the Groove Music Pass?

The Groove Music Pass streaming service was discontinued on January 1, 2018. The Windows 10 Groove Music apps for PC and Windows Phone will continue to play all the music you’ve purchased and downloaded but will no longer stream or play any Groove Music Pass content.

What's happening to the Groove Music app?

We’ll continue to update the Windows 10 Groove Music apps for PC, Xbox, and Windows Phone so you can play your purchased music. On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued. If your purchased music was downloaded, you’ll still be able to listen to it.

What was Groove Music Pass content?

Groove Music Pass content was music and music videos that could be streamed or downloaded during your Groove Music Pass subscription. The Music Pass provided you with a streaming service of songs you didn’t need to own locally to play, as well as editorial playlist recommendations and the ability to create your own playlists.

I pre-paid for an annual Groove Music Pass. What were my options?

Your recurring annual Groove Music Pass continued through December 31, 2017. If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from December 31, 2017 onwards (if we were able to issue a refund to your credit card/payment instrument on file). If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store.

If you canceled your annual Groove Music Pass subscription before December 31, 2017, then:

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• If you canceled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If we couldn’t refund your payment instrument on file, we provided 120% of that amount in Microsoft gift card value.

• If you canceled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, Microsoft provided 120% of that prorated amount in Store credit.

I was a monthly Groove Music Pass subscriber. What were my options?

If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from December 31, 2017 onwards (if we could issue a refund to your credit card/payment instrument on file). If your payment instrument on file didn't support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card.

I bought a Groove Music Pass and haven’t redeemed it. What are my options?

As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. This offer is valid until December 31, 2018. If you haven’t redeemed your pass yet and want to get your credit, contact customer support.

I was a Groove Music Pass subscriber. Will my subscription automatically transfer to Spotify?

No. If you want access to tens of millions of streaming songs at no cost, you can try Spotify anytime with Spotify’s free offering.

I got my Groove Music Pass as part of a promotional offer. Am I eligible for a refund?

No. If you got your Groove Music Pass for free, and it didn’t come as part of another Microsoft purchase, you don’t qualify for a refund.

Will I still be able to play music I downloaded with Music Pass?

No. As of December 31, 2017, all Groove Music Pass content is unplayable, including streaming music, downloaded tracks, and music videos.

Will I still be able to play music I purchased from the Microsoft Store?

If you downloaded your purchased music to your devices before December 31, 2017, you’ll be able to play it through the Windows 10 Groove apps for PC, Xbox, and Windows Phone. Get more info about playing your music on iOS and Android devices. As of December 31, 2017, music isn't available for purchase or download in the Microsoft Store or for streaming in Groove.

Can I still download all my purchased music?

No. When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that purchased music would be available to download until December 31, 2017. Unfortunately, that window has now passed. If you've already downloaded your music, you can listen to it on your PC with the Windows 10 Groove apps for PC, Xbox, and Windows Phone. You can also transfer your purchased music from one of your devices to another device for your own personal, non-commercial use.

What happened to my purchased music if I didn't download it?

When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that music would be available to download until December 31, 2017. Unfortunately, that window has now passed. If you've already downloaded your music, you can listen to it on your PC with the Windows 10 Groove apps for PC, Xbox, and Windows Phone. You can also transfer your downloaded purchased music from one of your devices to another device for your own personal, non-commercial use.

Will I still be able to play my local music files?

Yes. Local files will still be playable with the Windows 10 Groove Music apps for PC and Windows Phone.

Will I still be able to play music from OneDrive?

No. On March 31, 2019, OneDrive music streaming in Groove Music will be retired. Get more info about OneDrive music streaming in Groove Music.

I wasn't a Groove Music Pass subscriber. How does this affect me?

Nothing has changed for you. You can continue to play your local, or purchased content that you have downloaded through the Windows 10 Groove Music apps for PC, Xbox, and Windows Phone. If you want access to tens of millions of streaming songs at no cost, you can try Spotify anytime with Spotify’s free offering.

Can I still move my music to Spotify?

No. When Microsoft announced the discontinuation of the Groove Music Pass streaming service on October 2, 2017, we notified customers that Groove Music Pass content would be available to move to Spotify until January 31, 2018. Unfortunately, that window has now passed.

What happened to my music after I moved it to Spotify?

All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

When moving my music to Spotify, I was asked to give Groove access to some information. What did you ask for and why?

To effectively move your music to Spotify, there were five pieces of information we needed temporary access to. After moving your music to Spotify, all the data we accessed from Spotify was deleted.

• 'Access your subscription details' gave Groove access to your region so we could add the correct songs to your Spotify library, since song availability differs from region to region.

• 'Access your saved tracks and albums' let Groove see what was in your Spotify library at the time so we didn't add duplicate tracks or more tracks than the library can hold.

• 'Manage your saved tracks and albums' let Groove add tracks from your Groove collection to your Spotify library.

• 'Access your private playlists' let Groove see what tracks you already had in playlists in Spotify so we didn't add duplicates.

• 'Manage your private playlists' let Groove create and add songs to playlists in Spotify to replicate the playlists you created in Groove.

I can’t find all my music from Groove after moving my collection to Spotify. What happened to it?

We did our best to preserve your collection and playlists when moving, but there may have been some cases where we couldn’t find a matching song in Spotify’s collection. If you used a Windows 10 PC to move your music, we stored a list of the songs we were unable to move in a file on your computer named GrooveMigration.txt. The file is in your music library folder, which for most people is found at C:users[username]Music. Music you own and that is stored on your hard drive or OneDrive can still be played with the Windows 10 Groove Music app.

Did playlists I followed move to Spotify?

No. Playlists you created moved to Spotify, but playlists created by Groove didn't.

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As a part of my Groove Music Pass subscription, I had additional OneDrive storage. What happened to that?

If OneDrive storage was included in your Groove Music Pass subscription, your storage was reduced to OneDrive’s standard free tier plan on December 31, 2017, unless you were contacted by Microsoft.

What did you do about the Groove Music Pass customers who are over their OneDrive free storage plan limit?

Microsoft followed up directly with the small number of Groove Music Pass customers in this situation and provided options to take care of their needs.

Does Spotify stream from OneDrive?

No. Spotify doesn’t stream music from OneDrive. Music you upload to your OneDrive music folder can still be downloaded to a PC for playback in the Windows 10 Groove Music app.

What’s happening to Groove Music on iOS and Android?

The Groove Music iOS and Android apps were removed from download from the Apple App Store and the Google Play Store on June 1, 2018. They were retired on December 1, 2018. After that date the apps won’t work and should be uninstalled. Get more info about the Groove Music apps for iOS and Android.

What other music streaming apps are available for Windows?

Depending on your region, there are many other streaming music apps in the Microsoft Store, including Pandora, iHeartRadio, Amazon Music, Deezer, TuneIn Radio, and SiriusXM.