What To Do If An App Freezes On Mac

2020-09-11 17:55:49 • Filed to: macOS 10.15 • Proven solutions

Unfortunately, any Mac user may encounter a problem when the device does not turn on and stucks on the loading process. It usually looks as follows: the computer starts to load, the Apple logo appears on the screen, but nothing happens afterward – the system does not boot up, and the device does not react to anything except forcibly pushing the power button. To backup your Mac, you can use the basic Time Machine app or a more advanced piece of software, like Get Backup Pro. If you’re unsure of how to do it, read more on how to backup your Mac. If the download doesn’t start, doesn’t finish, or crashes along the way—restart your Mac. Fully close the Hulu app: Start by fully exiting Hulu (and all other apps or programs running in the background), then try opening Hulu again. Perform a power cycle: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up. Solution 1: Quit apps that cause Mac freezing. Step 1: When you open an app and then Mac freezes, choose Force Quit from the app menu. Step 2: If it is not valid, press Command + Option + Esc keys on your keyboard. Step 3: On the Force Quit Applications dialog, find and select the app that causes Mac freezing, and click the Force Quit button.

What To Do If An App Freezes On Macbook

The App Store is one of the most important places on your Mac because it lets you search and download your favorite apps on your machine. The problem arises when you need to install an important app but you can't do it because the App Store freezes or crashes again and again. It usually happens when app store updates stuck in OS 10.15 but there may be some other issues too.

Luckily, we have several tips to fix frozen app store issues on macOS 10.15. Let's learn its causes first.

Well, technology is a blessing but sometimes it may give you a headache, just like the frozen app store. You may face such issue when you are already downloading an app and it gets paused without any reason. Sometimes, the App Store cache files may also end up in a disaster.

See also: macOS Messages Freezes or Crashes, Fix. Unfreeze your Mac. Before you do anything, give your Mac a few minutes to finish what it is doing. Your Mac may unfreeze itself if you wait a few minutes. If your Mac freezes, an unresponsive app may cause your Mac freeze. You may have to force quit apps that are not responding to unfreeze your Mac. In Safe Mode you will find the Mac is a bit glitchy but you should be able to do what you need to do to fix the problem. Once in Safe Mode we opened the Mac App Store and searched for Mojave. If you can’t close a frozen app, the system stops responding to your commands and your Mac keeps freezing, try the following steps: Restart your Mac. If you are not able to do it via the menu, then you should force a restart of your Mac. Press the key combination Control+Eject and select Restart on the dialog window.

Most of the common errors you may receive while the app store is frozen are:

Cannot connect to the app store.
Your purchases couldn't be completed, canceled.
Unexpected error occurred while signing in.
Or simply it doesn't work at all and shows nothing.

Tips to Fix Frozen App Store Issue on macOS 10.15

What To Do If An App Freezes On Macbook Air

Given below are the 5 tips that can help you resolve macOS 10.15 AppStore hanging and crashing problem.

1: Force Quit through Activity Monitor

Open Activity Monitor on your computer.
Click on 'CPU' tab so you can view the CPU selections.
Now, check for 'App Store' and select it. Click on the 'X' icon on top to initiate its elimination.
Now, you'll be prompted to end this process 'App Store', click 'Quit' to close it.

2: Force Quit Window Process

In this way, you can quit unresponsive app store forcefully and then re-launch it from the Launchpad to fix frozen app store issues on macOS 10.15. To do that, follow the given steps.

This process can only be done if you have opened the App Store, so make sure it's open.
Press 'Command + Option + Esc' simultaneously to open the Force Quit Dialogue Box.
Here, you'll see several apps opened, pick 'Apple Store' and press 'Force Quit' to close it by force.
Relaunch the app store from the Launchpad or Dock to check whether it works or not.

3: Check for multiple IDs problem

Sometimes, you may also face 'We couldn't complete purchase: Unknown Error' while trying to purchase an app in the App Store. This error usually appears when multiple Apple IDs are being used on your system.

To get rid of this issue, first, make sure that you have logged in to App Store and iTunes using the same ID. If the problem is still not solved, log out and log in again. Still, if your problem persists, then make sure you have accepted the new iTunes Terms and Conditions. Using this handy technique, you'll be able to tackle a hung app store update in macOS 10.15.

Note: Every time the macOS updates, you need to accept the Terms and Conditions to make it work.

4: Force Quit from the Dock

Press and hold 'Option' key on the keyboard and right-click on the App Store icon in the Dock. By doing this, the 'Quit' option will be transformed into 'Force Quit'. Select it to close the App Store.

Now, reopen the App Store to check whether it works now or not.

5: Clear Cache Files

There is a small possibility that all the mentioned tricks do not work at all, so here is another proven method to fix frozen app store issues on macOS 10.15.

Actually, every app you install on mac makes some cache files in a specific folder. Sometimes these files may be corrupted so removing them may solve your problem. For that purpose, simply access the temporary folder on your mac and look for 'com.apple.appstore' folder. It may be a bit hectic task because there are dozens of other files in this folder. Anyhow, when you find it, select it and move to trash. Now, re-launch the app store to check whether you were able to tackle a hung app store update in OS 10.15 or not.

So, these were the 5 most helpful tips to resolve mac OS 10.15 AppStore hanging and crashing problem. If you are still unable to solve this issue after implementing these techniques, you may need to reinstall your operating system or get the system checked from an Apple outlet.

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What To Do When An App Freezes On Mac

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